Monthly Archives: March 2011

Laithwaites, and the art of selling


There is a merchant who keeps sending me brochures, but whose wines I simply cannot buy. It’s not that they are worse than everybody else’s – after all, I don’t know – it’s just that I can’t stand the way they describe them. Too many exclamation marks. Too many over-effusive descriptions. Reading their brochures is like walking through an east end market, being assaulted by over-the-top sales patters from tradesmen all the way. In the end, you just ignore the lot of them, and go somewhere quieter to do your shopping instead.

“Lavish, barrel-aged Shiraz – from one of Oz’s most exciting young winemakers!” they cry. “Be quick to savour a gloriously mature 2002 Australian Cabernet from a 5-star winery!” they shriek. “The Gold-medal winning triumph returns, richer and smoother than ever before!” they yell. “Powerfully deep and as popular as ever, keep your glass full to the brim with El Bombero!” they squawk.

And then they add something about how not only do you simply have to buy this wine, but you have to do it RIGHT NOW! “Cellardoor-priced Aussie marvel and a must for red wine lovers – act now for this amazing one-off!” they yelp. “Rich, dark and thoroughly satisfying. Don’t miss this treat from one of Portugal’s finest!” they bellow. “Seductive and elegant arrival from one of Central Otago’s best – secure your share today!” they whoop.

Then there are the constantly pushed case “deals”: more of the same, only with more exclamation marks than usual. As much as anything, I detest being sent an apparently generous £50 voucher only to discover that it is redeemable against only one, pre-selected mixed case, composed entirely of basically the same red wine only with different labels on.

I reckon I could spot the average Laithwaites description at 50 paces – they bring me out in spots and induce a chronic case of the shakes. I am Laithwaitesdescriptionphobic. So here’s a little test, for interest’s sake. How clear a style do Britain’s major wine retailers have when they describe a wine? There aren’t many wines that are available in every single major retailer, but Bollinger’s Grand Cuvée is one. Can you tell which retailer is responsible for which description?

Can you spot the patter pattern?

Click here for the Cellar Fella sales patter test!

Champagne: time for the bubble to burst?

Us Brits, we love our Champagne. More than ever, it seems, with imports up 16.3% in 2010 to 35.5 million bottles. That’s more than twice as many bubbles as America, with their Hollywoods and their New Yorks and their Texan oil barons and Wall Streets and all their very many people. The link between celebrating and popping champagne corks is unbreakable, one of the great public relations triumphs of all time. But it is something that leaves me utterly perplexed.

Last week the Champagne Bureau put on their annual tasting in London’s historic, astonishingly well-placed and bewilderingly lavishly ceilinged Banqueting House. Eighty-three producers, 250 wines, 3,000 bottles opened and one over-riding reaction: a lot of this stuff really stinks.

It can be so aggressive, attacking you with a triple whammy of ultra-cold temperatures, wild acidity and tiny, vivacious and bountiful bubbles, and then socking you with madcap fruitiness, all before letting you down with a bitter aftertaste. At its worst, and I’d probably put a good 25% of what I tried in that category (easily outweighing the ones that seemed genuinely pleasurable), this is some of the most unpleasant wine that you can get. The only good thing about a lot of champagne is that, unlike other disgusting wine, you can get away with mixing it with something actually nice, like orange juice, or just shaking it a lot until it pours itself over the floor and you can get rid of it using a mop.

I tasted just a fraction of the wines on show. Perhaps I was simply unlucky. But the Wine Society’s Marcel Orford-Williams, who approached the tasting somewhat more systematically than myself (I spent a good 20 minutes just wondering around marvelling at the number of champagne bottles around, and then I noticed the ceiling – “the most important painting set within an architectural context in England”, says TV historian David Starkey – which was another 20 minutes, and I only had an hour or so), used the word “horrid” to describe the wines of 23 different producers. Readers are exhorted to “leave alone” the offerings of a further eight, seven are either “awful” or “dreadful”, there’s a “dire” and one “unspeakably nasty”. Perhaps I was lucky – the worst vintage champagne I tried, a 1998 from Arlaux (at £60 a bottle), got a relatively enthusiastic “barely decent”. Some people have criticised his brevity and bluntness, but I was there. I tasted the same old rubbish, or at least some of it. Tim Atkin, without being so blunt, said that “the average quality was disappointing”.

This wasn’t supermarket own-brand rubbish, either. This was top-end stuff, the cheapest of it fetching the kind of prices that would pretty much guarantee you some degree of excellence from any other corner of the wine world.

But it wasn’t all bad. Pol Roger, my favourite major Champagne house, didn’t disappoint, from their “basic” house champagne through the vintage to their famed but pricey Cuvee Winston Churchill (the first time I’d tried it) they showed how good Champagne can be – relaxed, complex, nuanced, genuinely luxurious.

But in the main, there were only two things to marvel at – the ceilings, and the idea that us Brits, so reticent to shell out a penny over a fiver for ordinary table wine, will gladly pay £20 or more for such nastiness, and still consider it a cause for celebration.

Pleasure, and pain

Wine has brought me a lot of pleasure, it has helped me to make friends, allowed me to meet fascinating people in wonderful places. But it has also given me gout. Not long ago, the only person I knew who had suffered from gout was Falstaff, the rotund rogue who pops up in a few Shakespeare plays, and now here I am, limping about like some mead-addled Elizabethan. Lifestyle changes are apparently required. Could this be the end of my wine adventure? Well, several other lifestyle changes will obviously need to be tried first, but dull as a life without wine would certainly be, if that’s the only way of guaranteeing a life without this ruddy pain then it’s a deal worth making.

However, I’ve had a good look at the full list of dietary factors that could contribute to an attack of gout, and for the moment I’m blaming the lentils.

Jacob’s Creek – a blast from the past

Jacob’s Creek, I’ve always thought, is to wine what Ladybird is to books, Metro is to newspapers and Justin Bieber is to music: it’s a decent place to start, I suppose, but a terrible place to end up. I wonder how many dedicated wine-lovers of the 25-45 age bracket got through a decent amount of JC, back at the beginning. I’m certainly guilty as charged, and I think I’m one of many. Many millions, perhaps – someone’s got to be getting through the stuff, after all.

But all JC ever did for me, back when I actually drank it, was give the strong impression that there was something better, much better, out there for me. Its initial appeal was that this was a much improved method of getting drunk than the standard student mainstays of cheap vodka (too imprecise – in the time between me drinking enough to get me drunk and it actually making me feel drunk I would always drink some more, and end up feeling very sick indeed) and beer (too fizzy, too many trips to the toilet). Even then, though, wine represented a way of making the process of reaching the destination just as enjoyable as the destination itself. Now there is (almost always) no destination at all; it’s all about the process. And that makes the process really important. Too important to waste it on Jacob’s Creek Chardonnay, to be sure.

Presumably there are people who try one of the basic wines in Jacob’s Creek’s range, like it, and then never drink anything else. Just as there are people who spend their lives drinking Carling. I do not understand those people. Do they not look at other wine bottles, all those other bottles, and wonder if their contents might be better? Or at least more interesting?

But Jacob’s Creek is changing. It is becoming more unpopular, for a start – now the sixth biggest-selling wine brand in the UK, overtaken last year by First Cape and Echo Falls, with an 18% fall in sales nationally and a 10% drop worldwide (they now shift just the 7.1 million cases a year). And it is going posh. In new markets they are deliberately avoiding the cheap plonk pound – the idea of ordering JC in a restaurant would seem bizarre to most Brits, but I’m told that in China 60% of sales are in restaurants and bars. The recent downturn in sales – not all bad news: the accompanying 10% price increase led to a 1% rise in profits – was described by parent company Pernod Ricard as “reflecting our premiumisation strategy for the brand”. Here, while they promise “no major changes to the classic range”, they have rebranded and relaunched a range of Regional Reserves, adding geography to grape variety to “target the more evolved wine consumer”.

They’re very much on-trend there, with regionality also a key message of the recently-launched A+ Australian Wine campaign. And the really good news is that the wines are a big step up from the standard offerings too, with only the pinot noir a genuine disappointment (Not undrinkable, but I found it didn’t taste much like a pinot, but it did taste a bit like dirt) and a couple – particularly the Barossa Riesling (the Barossa might not be particularly well-known for its riesling, but 80% of the fruit comes from the Eden Valley, only just below the threshold for putting that region on the label instead) and the Coonawarra Cabernet Sauvignon, were pretty impressive. RRP for all the wines in the range is £9.99, but if you’re lucky or patient you may be able to find them at a couple of pounds less – only fractionally more than the standard range, but of considerably better quality.

Because of its place in my own wine history Jacob’s Creek, alone among the big brands, retains a place in my affections, and I suspect that many others feel the same. I don’t know whether he is aware of that, but what with the giant marketing spend that sees its logo plastered around the courts at the Australian Open and Wimbledon, plus the need to produce a little (well, 200,000) over 85 million bottles of wine every year to fill those 7.1 million cases, their winemaker-in-chief, Bernard Hickin, is under enough pressure already. Not that he showed any signs of stress as he picked the remains of his second steak of the day from between his teeth after dinner a couple of months back.

At this level of production, there isn’t much room for romance. Thus he spoke less of his personal vision than the need for his products to “evolve to meet the contemporary needs of the consumer moving forwards”. What this means – a boon for anyone who last tasted JC’s chardonnay a decade and a half ago – is much less oak – “We want wines with true varietal expression.” If Hickin does feel pressure it is around the Barossa shiraz, by some margin the biggest-selling wine of the range. “The wine that really resonates with the consumer is the shiraz,” he said. “It’s the wine we have to get right.”

And they have, producing a nailed-on, typical, reliable if not exactly thrilling £10 banker. And if anyone genuinely doubts JC’s ability to produce decent wine, a drop of their 2001 Johann shiraz-cabernet, the star of an impressive premium range that frankly I never knew existed – £31 is the cheapest I can find it at – should put them right.

They’re doing a lot right, in short. But they’re still Jacob’s Creek, relic of my student days, as much a part of my past as nightclubs and 50p-a-pint drinks promotions. If I let that logo back into my house, it’s only a matter of time before I’ve got a Magic Eye poster on my wall and a 1,000 word essay about the Comedia dell’Arte to write. And that lazy prejudice is why, while Jacob’s Creek will always be close to my heart, it might well be stuck some way from my wine rack.